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HYPE -2.41%Independent guide · Updated 29 August 2026
Moon.com Deposit: Crypto Only, From About $10
Moon.com funds accounts in cryptocurrency and nothing else. Here is the step-by-step, the coins and networks, and what to do when a deposit does not appear.
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How to deposit on Moon.com
Moon.com funds accounts in cryptocurrency only. There is no card option, no bank transfer and no e-wallet: you send coin to an address the cashier generates for you, and the balance appears once the network confirms. The practical minimum is around $10 in equivalent, which is low enough to make a test deposit the sensible first move.
If you do not hold crypto yet, that is a separate errand — you will need an exchange or a broker first, and that step has its own verification. The demo balance on Play Money needs none of it.
Open the cashier and choose Deposit. Pick the coin you actually hold — not the one with the nicest logo.
Match the network. The cashier names a chain for each coin. Sending on a different chain is the one mistake in this process that usually cannot be undone.
Copy the address, and check the first and last four characters after pasting. Clipboard-swapping malware exists and this takes two seconds.
Send a small test first. $10–20 on a cheap network costs almost nothing and proves the whole path before you move a real amount.
Wait for confirmations. The number needed depends on the coin; the cashier shows progress.
Verify your identity before you need to withdraw. KYC is required for the first withdrawal, and doing it now removes the wait later — what the check asks for.
Coins, networks and timings
| Coin | Network | Typical wait | Worth knowing |
|---|---|---|---|
 Bitcoin (BTC) | Bitcoin | 2–3 confirmations | Slowest to confirm; highest network fee of the group at busy times. |
 Ethereum (ETH) | Ethereum (ERC-20) | about 1–3 minutes | Check you are on the network the cashier names — a token sent on the wrong chain is not recoverable. |
 Solana (SOL) | Solana | seconds | Fast and cheap; the usual choice for a first small test deposit. |
 XRP | XRP Ledger | seconds | Some wallets require a destination tag — omit it and the deposit needs manual recovery. |
 Litecoin (LTC) | Litecoin | 2–5 minutes | Cheap, widely supported. |
 Dogecoin (DOGE) | Dogecoin | 2–10 minutes | Low fee; confirmation time varies with network load. |
 Zcash (ZEC) | Zcash | a few minutes | Send from a transparent address unless the cashier says otherwise. |
Minimums are set per coin and move with the exchange rate. The number shown in the cashier at the moment you deposit is the one that applies.
When a deposit does not show up
Four causes account for nearly all of it, in this order. Not enough confirmations yet — check the transaction on a block explorer before contacting anyone; if it has confirmations and the balance has not moved, then something is wrong. Wrong network — the right coin on the wrong chain, which needs support and is sometimes unrecoverable. Missing destination tag or memo on the coins that use one. Sent from a custodial account in someone else's name, which collides with the anti-money-laundering rule that the money must be yours.
That last one matters more than it sounds: paying in from an account in another name is among the most common reasons a withdrawal is later refused. Fund from a wallet you control, in your own name, and the exit stays simple — how withdrawals work.
FAQ
What is the minimum deposit on Moon.com?
Around $10 in crypto equivalent. The exact figure is set per coin and moves with the exchange rate, so the cashier is the current source.
Can I deposit with a card or a bank transfer?
No. Moon.com is crypto-only in both directions — there are no cards, no bank transfers and no e-wallets. If you do not hold crypto you will need an exchange first.
How long does a deposit take?
From seconds on Solana or XRP to tens of minutes on Bitcoin at a busy time. The wait is the network confirming, not the operator processing.
I sent the coin on the wrong network. What now?
Contact support immediately with the transaction hash. Recovery is sometimes possible and sometimes not, depending on the chains involved — which is why a small test deposit before a large one is worth the two minutes.
Do I need to verify my identity to deposit?
Not to deposit. Verification is required before the first withdrawal, so doing it early costs nothing and saves the wait later.
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Checked against the operator's terms, Help Center and cashier. Published · how we test and score.